Legal

Privacy Policy

Last updated: March 3, 2026

1. Information We Collect

We collect minimal information necessary to provide the Service:

  • Email address — used for account authentication via one-time codes
  • Usage data — task history, keyword counts, balance, and storage usage
  • Uploaded keyword files — processed to execute scraping tasks

We do not collect passwords (we use passwordless authentication), payment card details (billing is via gift codes), or personal identification documents.

2. How We Use Your Information

  • To authenticate your identity and provide access to your account
  • To process and execute your scraping tasks
  • To manage your account balance and transaction history
  • To send essential service emails (verification codes, critical updates)

We do not use your information for marketing, advertising, or selling to third parties.

3. Data Storage & Retention

  • Your account data is stored in a secure cloud database
  • Scraped results and cloud files are stored until you choose to delete them
  • If you delete your account, all associated data will be permanently removed

4. Third-Party Services

We use the following third-party services:

  • Cloud database provider — secure data storage and authentication infrastructure
  • Email delivery service — transactional emails only (verification codes)

We do not use any analytics, tracking, or advertising services.

5. Data Security

We implement industry-standard security measures including encrypted connections (HTTPS/TLS), secure authentication tokens (JWT), and rate limiting to protect your data. However, no method of electronic transmission or storage is 100% secure.

6. Your Rights

  • Access — view your data through your dashboard at any time
  • Export — download all your scraped results as CSV, JSON, or TXT
  • Delete — delete your cloud files or request full account deletion

7. Children's Privacy

OpenSerp is not intended for users under 18 years of age. We do not knowingly collect information from minors. If we discover that a user is under 18, we will promptly delete their account and associated data.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or an in-app notification. Continued use of the Service after changes constitutes acceptance.

9. Contact

For privacy-related questions, contact us at [email protected].